Columbia Sportswear Reviews

I returned item two weeks ago and still haven't received my refund!!!!is this even legal?!I will never purchase anything from this company again!!!!!

AVOID!! their delivery services are horrific and the customer service is shocking. The last person I spoke to was huffing down the phone yet they are the ones who claim to have delivered a parcel that is literally no where to be seen!! 2 weeks before Christmas and they won’t refund me without investigating which takes 10 working days.. disgusting.

I ordered many times from columbia i love this brand but everytime I was order there's a problem with delivey.Very poor delivery services,lost parcel one time and delayed packages many times, no delivery on time and the company of delivery send email they attempted to deliver but they wasn't attempt, I am at home whole day and no one knock on my door. And now I should to go to the centre of company to recieve
my order oh no that's so bad

Ordered on Wednesday evening & just arrived as said.
Quality walking shoes for this time of year.
Thanks Columbia UK for such a great service.
Totally recommend.

This stores is advertised on Google maps as open.
It is not
It closed months ago.
Columbia can't be arsed to remove this from Google maps.
Bad

Have worn Columbia trousers of one kind or another for decades now and have found them difficult to match elsewhere. However, the sizing between their actual products and what you're able to order on their UK website is VERY confusing. Their own online size guide doesn't correspond to their North American sizing so is of no help, and even staff in their own stores don't understand it. After taking the time to check with their online customer service, with clear photographs of exactly what I wanted, I was STILL given completely the wrong information. Now after all that, having been sent the wrong size, there's no guarantee they'll refund my initial postage charges, even though it was their mistake. Twice now I've been asked by them to review their service, but as soon as I rate it negatively, I'm told the link no longer works... call me cynical!?!

Purchased 2 fleece jackets which were unsuitable so had to return.
They emailed a label which I was unable to print due to having no access to a printer.
So I returned the items via the royal mail to the return address provided.
Website states you should receive your refund within 15 working day. After this time passed and no sign of a refund I contacted the company by phone.
I was effectively told in broken English that if I'd returned via any method other than with the DHL return label they wouldn't be able to tell if they'd received the items back or not.
And that effectively that was the end of my claim for a refund.
I have now had to take up a claim with the royal mail but can only claim half the amount I was entitled to receive in a refund!
The whole tone of the conversation was disinterest and as if this was a regular occurrence of items being returned for a refund and going missing!
Ex Columbiasportswear.co.uk customer

Ordered a jacket on Monday and it came by Thursday. I don't understand the bad the reviews, everything was good for me.
Jacket is nice too

Reluctantly made another purchase from columbia for a coat as a gift with bad weather coming.
Had the conformation text to say delivery was due, clicked tracking from the equally disgraceful UPS that these insist on using.
No delivery, no contact ,no hope of contact from UPS and eventually co text the last from columbia UK...in France! Nice lady and only doing her job....but UPS have "lost" my parcel and they are doing a full investigation which will take upto 10 day....but they do offer an sincere apology.

So you have to fork out AGAIN ,one you can't because miraculously. The item is no longer in stock!!...was it ever? ..but an apology keeps you warm,saves the time and trouble, the half day off and keeps the gift timing in place obviously!!.

Save your time money and effort and avoid like the plague.
This is the second time this exact thing has happened to me with columbia...

So the apologies don't work that much or Improve the none existent service

I ordered boots from Columbia sportwear Ireland.My billing account is in another country. The sale went through but I did not get an email notification, so I called their contact no.
The person (in France) told me that the billing and delivery address must be in the same country or they do not ship. Their website DOES NOT SAY THIS.
My account is showing the pending charge but apparently no boots will be sent.
I am disgusted.

Dear Sir/Madam,
This is Moiz Malik from "Crossover Sports" Sialkot Pakistan. Please allow me to introduce our company. We " Crossover Sports " are manufacturer and exporter of sports apparel, working gloves and sporting goods/accessories. We have been engaged in this trade for last more than 6 years. We are a medium size company having a composite unit with knitting, dyeing, cutting, sewing, finishing, packing, embroidery facilities in one premises. We have divided our products into 3 categories;

1- Apparel
2- Gloves
3- Soccer balls

In apparel, we have expertises of making the following products in different kind of fabrics and textures like Double knits, Meshes, Interlock, Single Jersey, Pique, Stretch fabrics, tricots, Fleece, Micro twill and dazzles.

sublimated face masks
soccer ball uniforms
basketball uniforms
Baseball uniforms
Goalkeeper uniforms
Tee shirts
Polo Shirts
Fleece Hoodies
Track suits
Shorts
Socks

We can offer the following performance treatments
1- Moisture management
2- Wicking
3- Stain release
4- Anti-Microbial

The following customers are on buyer's list

Wilson
Don Alleson
KS Sport
Fana Sports
Martin
Meyer

We are keen to offer our services to your company and want to take off from any product you would like to start. Our comprehensive QC and QA system enables us to make you sure that we produce the goods as per agreed AQL of buyers. We have implemented quality checks throughout all processes from yarns to finished and packed goods. Quality assurance section also have random inline and final inspections before the packed goods are moved to warehouse for dispatch.

Please consider our company and see how we can have a start with your esteemed organization.

Please advise your thoughts.

Thanks & Regards,


Thanks & Regards,

Moiz Malik




Aimanabad road,
Sialkot Punjab Pakistan.
Tel: +923069444485

Sale circular received. Browsed for an hour, £160 accumulated, to be made aware AT END, no postage to Northern Ireland due to Brexit. What a small time outfit.

Order arrived faster than expected. Walked 7k in them, my feet felt great, so comfortable.

Boots Leaking
Had an issue with a pair of boots which were leaking and customer service resolved the situation quickly and efficiently.

Absolutely terrible returns. Still waiting for a refund after almost 3 weeks !!
Returns received by Columbia 29th Jan, and still no acknowledgement of the return or refund and it's now the 16th Feb!!